Frequently Asked Questions
Got questions? We’ve got answers. Here’s what most of our first-time customers ask.
Buying Process
Each machine comes with a basic maintenance toolkit, full tank of diesel, hassle-free registration, and a personalized training session.
Absolutely! You can schedule a viewing and even try out the excavator to ensure it’s the right fit for your needs.
Yes! We offer attachments and accessories that are compatible with each one of our mini excavator models. If we don't have the exact attachment you want, let us know your need and we'll try to obtain it.
We have teamed up with Maxime Beaulieu from Fincap. Once we have established what your excavator needs are, we will put you in touch with him for the next steps.
No. At this time we only offer brand new mini excavators, but they are priced as low as used excavators from the big brands!
No. We do not.
We accept the following methods of payment:
- Cash
- Interac E-transfer
- Wire/Bank Transfer
- Bank Draft (10 days processing time)
Yes, you can pre-order a machine to secure your purchase in advance. Depending on the model and availability, we may offer special incentives for upfront payments—contact us to discuss current deals and options. Plus, buying now locks in this year’s pricing, as there’s no guarantee that prices will stay the same in the future.
It’s always a good idea to buy now to secure your machine, especially if you’re planning spring projects. Demand often increases in the spring, and availability may become limited. By purchasing in advance, you’ll be ready to start your projects as soon as the season begins. Plus, buying now locks in this year’s pricing, as there’s no guarantee that prices will stay the same in the future.
Delivery
We offer free delivery within 200 km of Vaudreuil-Dorion. Beyond that, delivery fees may apply — contact us for a quote.
Yes! Every machine is delivered ready to work, with a full tank of diesel and all inspections and improvements complete.
Our one-hour training session is personalized to your needs. We’ll cover basic operation, maintenance tips, and safety protocols, ensuring you feel confident using your new excavator.
Absolutely! If you cannot take delivery of the excavator now, we can hold onto it for you free of charge if it is fully paid.
Warranty and Support
The two-year parts warranty covers defects in materials and workmanship. The ninety-day labor warranty applies to issues that arise during the first three months of ownership. Consult our full Warranty Policy for more details.
Yes, we keep a selection of the most common spare parts in stock to minimize downtime for our customers.
If a part isn’t in stock, we can typically have it shipped and delivered within two to four weeks, depending on availability. We’ll keep you updated every step of the way.
Future Services
We’re developing an online portal that will include e-learning resources, a knowledge base, and training videos to help you get the most out of your excavator. It will be available in both French and English. Stay tuned for updates!
Other Questions
Yes, in Quebec, excavators must be registered with the SAAQ for legal operation. Don’t worry—we take care of the registration process for you to make it hassle-free. If you are registering the excavator in your business's name, then we will have to both be present at time of registration.
No, registering a mini excavator in Ontario is not required.
Still have questions? Contact Us Today to speak with a member of our team.